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Business Systems Audit.
You work too hard to lose customers to a missed call, unclear process, or forgotten follow-up. We inspect your business from the outside the way a customer experiences it, review your response path with consent, benchmark you against local competitors, and hand you a scorecard and 30-day plan. Then we walk you through it live. $499 flat.
You already know the symptoms. An inquiry comes in while you are with a customer and never gets a call back. A quote goes out and sits there because the follow-up was not tracked. A good client finishes a job, says thanks, and nobody asks for the review or referral. None of these feel like emergencies. Together, they keep growth harder than it needs to be.
A service business averaging a $300 ticket that misses five inquiries a month could be leaving roughly $18,000 a year on the table from missed responses alone. Many owners have several issues like that running at once. They do not need more noise. They need to see what should be fixed first.
That is the audit. You answer 16 questions, about 20 minutes of your time. Then we look for ourselves: your website the way a stranger sees it, your Google results, your Business Profile and reviews benchmarked against nearby competitors, and, with your permission, a test inquiry through your own contact channel. We analyze the core areas where service businesses lose time, leads, and revenue and deliver a written report based on what we observed, not just what you told us.
What your audit includes
Your website, Google visibility, Business Profile, and reviews, examined the way a customer experiences them.
How you stack up against nearby competitors on visibility, reviews, and first impression.
With your consent, we test your contact channel and review what happens next. Proof, not opinion.
Core areas scored 1 to 5, with issues prioritized using your own average job value.
Fixes for this week, then a week-by-week plan that separates urgent from important.
We walk through the report together, answer questions, and agree what happens first.
Plus practical AI and automation recommendations at three levels: simple, medium, and advanced, matched to what a small service business can actually run.
No sensitive files required. No logins, patient records, financial statements, or private client files are needed for the standard audit.
How it works
Check out securely below with PayPal, Venmo, or card. Your intake questionnaire arrives by email.
About 20 minutes: your services, leads, follow-up, tools, competitors, and goals. Includes contact-channel test consent.
Website, search results, reviews, competitor benchmark, and response path. Your written audit arrives within 3 business days.
A 30-minute walkthrough of your scorecard and plan. You leave knowing exactly what to fix first.
Who this is for
- Service business owners who feel busy but stuck and do not know which fix comes first
- Businesses losing leads to slow, unclear, or inconsistent follow-up
- Owners preparing to grow who want the gaps found before they scale
- Anyone who wants a clear outside review without committing to an open-ended consulting engagement
The math on $499
If the audit helps you save one lead, rescue one no-show, or chase one invoice that would have sat untouched, it can offset a meaningful part of the cost. The audit is designed to uncover practical improvements, but the exact findings depend on the business.
It works the other direction too: the report can show you what you do not need, the software subscription to cancel, the marketing spend that is premature, or the rebuild your website does not actually require.
The plan is written so you can execute every step yourself. If you never spend another dollar with us, the audit still gives you a usable plan. That is intentional. We would rather earn implementation because the findings were sharp than because the report was vague.
What happens after your audit
The audit is step one of a clear path. Execute the plan yourself, or bring us in to build it with you. Implementation is scoped directly from your findings, so nothing is sold that your report did not justify.
For businesses whose day-to-day has outgrown their systems. Intake and onboarding workflows, scheduling and confirmation systems, staff handoffs, service checklists and SOPs, and internal organization, built so quality stops depending on memory.
For businesses that need a clearer path to more clients. Offer sharpening, focused outreach, partnership and referral systems, and a pipeline you can actually see.
Most engagements draw from both tracks, and pull in automation or AI training where the plan calls for it. Optional monthly support keeps the systems running after we step back. Never pushed, always available.
Business Systems Audit
$499 flat. Report in 3 business days, findings call included.
Secure checkout with PayPal, Venmo, or card. Your intake questionnaire arrives by email after purchase.
Questions first? lynold@ndhorizon.com
Common questions
Business Systems Audit FAQ
What do you need from me?
Answers to 16 questions: services, target customer, lead sources, follow-up process, tools, team size, average job value, competitors, and goals. About 20 minutes. No logins, financials, or sensitive documents required.
What is the contact-channel test?
With your written consent on the intake form, we contact your business the way a real lead would and review what happens. The result appears in your report with timestamps.
What happens on the findings call?
Thirty minutes. We walk through your scorecard, explain the reasoning behind each finding, answer questions, and agree what to tackle first. No sales pitch is required for implementation.
How is this different from a free consultation?
A consultation is a conversation. The audit is a complete written analysis of your business with a scorecard, prioritized issues, and a 30-day plan you keep.
Does the audit include implementation?
No. The audit and findings call tell you exactly what to fix and in what order, written so you can execute it yourself. If you want it built for you, implementation is scoped directly from your report.
What kinds of businesses does this work for?
Service-based businesses: healthcare and recovery, transportation, security, document preparation, professional services, and local service businesses. If your business runs on inquiries, appointments, and relationships, the audit fits.
Do you handle sensitive information?
No. The audit works from your answers and public information. For healthcare businesses, we never request or process patient information. We audit your processes, not your records.